FAQ
frequently Asked Questions
We’ve gathered the most common questions our customers ask — about our brand, products, and policies — so you can shop with full confidence and ease.
1. who are we ?
We are a local beauty brand that uses imported materials with the highest quality standards — offering premium products at affordable prices.
2. Are your products suitable for all skin types?
Yes! All our products are dermatologically tested and suitable for all skin types, including sensitive skin.
3. Where are your products made?
Our products are proudly made in Egypt using carefully selected international ingredients.
4. Do you test on animals?
No, we are 100% cruelty-free. We never test our products on animals.
5. How can I choose the right shade for my skin tone?
Each product page includes shade descriptions and images. You can also message us on Instagram for personalized help.
6. How can I order your products?
You can shop directly through our website and we’ll deliver your order to your doorstep.
7. How long does delivery take?
Delivery usually takes 2–5 business days depending on your location.
8. What payment methods do you accept?
We accept cash on delivery and online payment options.
9. Can I return or exchange a product?
Yes, if the product is unopened and in its original condition, you can request a return or exchange within 7 days of receiving it.
10. How can I contact you?
You can reach us through our Contact Us page, email, or via Instagram direct message.
still have questions?
Message us directly and our beauty team will reply within 24 hours.